If you have a change of mind or are not fully satisfied with a Soraa Radiant product, you may return the product within 100 days of delivery for a refund. To do so, please complete the following steps:
1. Complete the Online Returns Form
To arrange a return for refund, please complete and submit the form found here.
Please select ‘Refund’ as the resolution.
2. Return the Product
Customers are responsible for all shipping fees and assume all risk of loss or damage of the product while in transit to the Soraa. Please pack the bulbs carefully, in the original packaging if possible, and mail to the address below.
2101 E St Elmo Rd #375
Austin, TX 78744
Refund and Credit Process
Refunds are issued typically 5-10 business days after the returned item has been received.