Return Period

If you have a change of mind or are not fully satisfied with a Soraa Radiant product, you may return the product within 100 days of delivery for a refund. To do so, please complete the following steps:

1. Complete the Online Returns Form

To arrange a return for refund, please complete and submit the form found here.

Please select ‘Refund’ as the resolution.

2. Return the Product

Customers are responsible for all shipping fees and assume all risk of loss or damage of the product while in transit to the Soraa. Please pack the bulbs carefully, in the original packaging if possible, and mail to the address below.

c/o JSI
2101 E St Elmo Rd #375
Austin, TX 78744

Refund and Credit Process

Refunds are issued typically 5-10 business days after the returned item has been received.