Soraa products are designed and manufactured to the highest standards. Soraa Radiant™ and Healthy™ light bulbs are guaranteed to last 5 years based on rated life of 3 hours use per day at the specified operating voltage. If a bulb does not last for 5 years (based on 3 hours per day, 7 days per week), please follow the steps below for replacement:
1. Complete the Online Returns Form
To arrange a return for warranty replacement, please complete and submit the form found here. Please select ‘Replacement’ as the resolution.
2. Receive a Replacement
After review and approval of your submitted form, a replacement product will be shipped to you, free of charge, along with a return postage paid return label.
3. Return Original Product
After installing your replacement product, please pack the original, failed product in this packaging. Attach the return postage paid label and mail.